Privacy Policy

1) What personal data we collect

• Contact details you provide: name, email address, phone number.
• Booking/lead details you provide: information you enter in forms to request a rental.
• Technical data: IP address, device and browser information, and pages viewed (for website performance and security).
• Cookie-based analytics/remarketing data, where enabled by your cookie choices.

2) How we use personal data

We use personal data to:

• Process and manage your rental inquiries/requests and communicate with you.
• Operate and improve our website and services, including security and troubleshooting.
• Provide customer support and handle complaints.
• Run analytics and, where applicable, advertising/remarketing technologies based on your cookie consent.

If you submit an order/booking or a remote request, the relevant pre-contract information and complaint/dispute handling routes are provided in our site materials required by Ukrainian consumer protection rules.

3) Legal basis (Ukraine)

We process personal data in accordance with Ukrainian law, including:

• Law of Ukraine “On Protection of Personal Data” dated 01.06.2010 № 2297-VI.

Where applicable, we also provide required e-commerce and consumer information for remote booking/order flows and complaint handling routes under Ukrainian law:

• Law of Ukraine “On Consumer Protection” dated 10.06.2023 № 3153-IX.
• Law of Ukraine “On Electronic Commerce” dated 03.09.2015 № 675-VIII.

If any content on the site is advertising-like (for example, promotional banners), it will be clearly identifiable as advertising.

• Law of Ukraine “On Advertising” dated 03.07.1996 № 270/96-ВР.

4) Cookies and consent

We may use cookies (including for analytics and remarketing). Before non-essential cookies are activated, we collect your consent and allow you to manage your preferences through our cookie consent mechanism.

Cookie choices affect how we process related data, consistent with the requirements of:

• Law of Ukraine “On Protection of Personal Data” dated 01.06.2010 № 2297-VI.

5) How we share personal data

We may share personal data with:

• Service providers who help us operate the website (acting on our instructions).
• Payment and fulfillment partners, if applicable to your booking/inquiry flow.
• Analytics/remarketing partners, only as permitted by your cookie consent.
• Authorities if required by law.

6) Your rights

You may have the right to request access to your personal data, correction of inaccurate data, and other rights provided by Ukrainian data protection law. To exercise your rights, contact us using the details below.

This is based on:

• Law of Ukraine “On Protection of Personal Data” dated 01.06.2010 № 2297-VI.

7) Complaints and out-of-court dispute resolution

If you have a complaint, you can contact us using the details in the “Contact” section below. We also inform consumers about complaint handling and out-of-court dispute resolution routes as required by consumer protection rules for remote services.

• Law of Ukraine “On Consumer Protection” dated 10.06.2023 № 3153-IX.

8) Contact

For privacy questions and data protection requests: